[ Change of address ]

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.

[ Medical education ]

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.

[ Disabled access ]

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

[ Queries, Complaints or Comments ]

We welcome your comments/suggestions regarding our services. Please leave your suggestions in the suggestion box.

If you have any queries or complaints ask to speak to the Practice Manager or arrange to speak to a Doctor for confidential matters. A copy of our complaints procedure is available on request together with other practice protocols. If you are not satisfied with the response you get, or require further advice you may contact:

Powys Local Health Board,
Mansion House,
Bronllys,
Brecon,
Powys,
LD3 OLS
 
Tel: 01874 711661 

[ Access to medical records ]

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

[ Patient confidentiality ]

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

[ Patient rights and responsibilities ]

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

[ Violent or abusive behaviour ]

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

[ Using this website ]

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.

[ Useful list of Contacts ]

Below is a list of contacts:-

British Heart Foundation
www.bhf.org.uk

Age Concern Cymru
www.accymru.org.uk

Citizens Advice Bureau
www.montcab.powys.org.uk

Powys Association of Voluntary Organisation
www.pavo.org.uk

National Assembly for Wales
www.wales.gov.uk

Health Promotion Wales
www.hpw.org.uk

Dyfed Powys Health Authority
www.dyfpws-ha.wales.nhs.uk

Powys Health Care NHS Trust
www.powys-tr.wales.nhs.uk

Community Health Council in Wales
www.chc.wales.nhs.uk

Shropdoc

www.shropdoc.org.uk

 

 

[ The Caldicott and Data Protection act Principles in General Practice]

There may be occasions under the above act when our patient records may need to be seen by other personnel>
The six Caldicott principles are:
1.Use of transfer of information should be justified>
2.Patient information should not be used unless it is absolutely necessary.
3.Use the minimum necessary patient information.
4.Access to patient information should be on a strict 'need to know' basis.
5.All staff must be aware of their responsibilities.
6.All staff must understand and comply with the law.

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[ Teaching ]

We are a training practice and every year qualified doctors from Aberystwyth rotate through the practice as part of their training for general practice. We also at times have students from Cardiff Medical School who will sit in on your consultation with your approval.

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[ Quick Telephone Guide to Local Haelth Care]

Family Doctors
Caersws Health Centre (01686) 688225
Llanidloes Health Centre (01686) 412228/412322

Dentists
Llanidloes Health Care Dental Practice (01686) 413679

Pharmacist
Llanidloes Pharmacy (01686) 412205

Chiropodist
Appointments (01686) 617361

Hospitals
Bronglais General Hospital. Aberystwyth (01970) 623131
Llanidloes Hospital (01686) 412121
Newtown Hospital (01686) 617200
Robert Jones & Agnes Hunt Orthopaedic Hospital (01691) 404000
Royal Shrewsbury Hospital (01743) 261000
Wrexham Maelor Hospital (01978) 291100

Managers of Health & Social Services
Powys County Council, Llandrindod Wells (01597) 826000
Powys Local Health Board (01874) 711661
Social Service Area Office (01686) 617521

Citizens Advice Bureau
Montgomeryshire District Office (01686) 628989
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[ Winter Flu Campaign ]

Every winter, Flu causes respiratory illness affecting people of all ages. While for most people the illness is unpleasant, it is usually self-limiting and without complications. However, among the elderly and those with certain medical conditions, Flu carries an increased risk of serious illness, such as bronchitis or pneumonia, often resulting in admission to hospital or even in severe cases death. Annual immunisations have been proven to reduce serious illness, hospital admissions and deaths caused by Flu. The Optimum time for immunisation is between late September until early November. The vaccine takes 10 to 14 days to reach protection levels and can last for about 1 year.

 If an invitation is sent to you to attend for a Flu injection, PLEASE come to one of the clinics held either in Caersws or Llanidloes to prevent this nasty illness affecting you.

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[Patient Questionaire Results Aug/Sept 2008 ]

..

 Q2.How do you rate the way you are treated by receptionists at your practice?
.
 Benchmark = 77  This Period = 83  Last Period = 83  Variance = 0

 Q3a.How do you rate the hours that your practice is open for appointments?

 Benchmark = 67  This Period = 60  Last Period = 57  Variance = 3

 Q4b. How do you rate how quickly you get to see this doctor?

 Benchmark = 60  This Period = 52  Last Period = 48  Variance = 4

 Q5b. How do you rate how quickly you get seen?

 Benchmark = 69  This Period = 70  LAst Period = 67  Variance = 2

 Q7b. How do you rate how long you have to wait?

 Benchmark = 57  This Period = 53  Last Period = 51  Variance = 2

 Q8a. Ability to get through to the practice on the phone?

 Benchmark = 59  This Period = 65  Last Period = 64  Variance = 0

 Q8b.Ability to speak to a doctor on the phone when you have a question or need medical advice?

 Benchmark = 61  This Period = 58  Last Period = 54  Variance = 3

 Q9b. How do you rate how often you get to see your usual doctor?

 Benchmark = 69  This Period = 63  Last Period = 61  Variance = 2

 Q10a. How thoroughly the doctor asked about your symptoms and how you are feeling?

 Benchmark = 80  This Period = 84  Last Period = 81  Variance = 2

 Q10b. How well the doctor listened to what you had to say?

 Benchmark = 84  This Period = 87  Last Period = 85  Variance = 2

 Q10c. How well the doctor put you at ease during your physical examination?

 Benchmark = 84  This Period = 86  Last Period = 85  Variance = 1

 Q10d.How much the doctor involved you in decisions about your care?

 Benchmark = 81  This Period = 84  Last Period = 82  Variance = 2

 Q10e. How well the doctor explained your problems or any treatment that you need?

 Benchmark = 83  This Period = 86  Last Period = 85  Variance = 1

 Q10f. The amount of time your doctor spent with you today?

 Benchmark = 80  This Period = 83  Last Period = 81  Variance = 2

 Q10g. The doctor's patience with your questions or worries?

 Benchmark = 84  This Period = 87  Last Period = 86  Variance = 0

 Q10h. The doctor's caring and concern for you?

 Benchmark = 84  This Period = 87  Last Period = 86  Variance = 1

 Q11a. Able to understand your problem(s) or illness?

 Benchmark = 69  This Period = 76  Last Period = 68  Variance = 8

 Q11b. Able to cope with your problem(s) or illness?

 Benchmark = 66  This Period = 71  Last Period = 60  Variance = 11

 Q11c Able to keep yourself healthly?

 Benchmark = 62  This Period = 63  Last Period =57  Variance = 6

 Q12.All things considered,how satisfied are you with your practice?

   This Period = 82  Last Period = 80  Variance = 2

 

 

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[ Minor Injuries Service]

As from Monday 1st December 2008, the practice now provides a service for the treatment of Minor Injuries, and Llanidloes Hospital on the same date ceased to provide a similar service.

The arrangements patients will need to follow in order to use this service will be different to those for making appointments in the normal way to see a GP or Practice Nurse.

The service is an additional one at the Practice which is available for patients who have a Minor Injury.

Patients with other conditions will need to continue to contact the surgery in the normal way to make an appointment to see a doctor,nurse or healthcare assistant .

THE NATURE OF MINOR INJURIES,WHICH WILL BE TREATED

As the name 'Minor Injuries Unit' suggests,the service covers injuries which are unlikely to have serious consequences, and are relatively simple to treat, and which have happened in the last two days. If it is suspected that a problem may be serious,then the patient would either go to their nearest Accident & Emergency Dept, or call 999 as appropriate. (Royal Shrewsbury or Bronglais Hospital)

For Minor injuries MORE THAN 48 HRS OLD,the patient should make an appointment to be seen by their GP,in the normal way

Examples of Injuries, WHICH WILL BE TREATED

  • Cuts requiring stitching,or other simple closure technique
  • Bruises
  • Superficial burns and scolds
  • Blows to head, without loss of consciousness
  • Minor dislocations of fingers or toes
  • Minor accident to hands,feet or limbs
  • Recent injury of a severity not suitable for simple domestic first aid
  • Foreign bodies superficially embedded in tissue
  • Foreign bodies aggravating eye, but not penetrating

This list is not comprehensive, but gives a good indication of the scope of the service.

Examples of Injuries, NOT SUITABLE FOR TREATMENT AT THE SURGERY

If a patient has suffered an injury,which can be see to be more than superficial,then coming to the surgery would involve delay before treatment,because the surgery would have to assess and then advise the patient to go on to an A&E Dept or call 999.

999 calls

  • Fractures or accidents to hands,feet or limbs substantially affecting function
  • Penetrating Injuries
  • Blow to head with loss of consciousness
  • Deeply imbedded foreign bodies
  • Foreign bodies in bodily orifices, including children
  • Profuse bleeding
  • Serious burns
  • Serious burns
  • Suspected overdose or poisoning
  • Collapse or fall in a public place

AVAILABILITY OF THE SERVICE

The Minor Injuries Unit will be open Monday- Friday from 08.00 to 18.30 hrs (excluding bank holidays)

Outside of these hours, patients with Minor Injuries are advised to attend Welshpool Hospital Minor Injuries Unit

HOW TO ACCESS THE MINOR INJURIES SERVICE

Patients with a minor injury may either come directly to the surgery or contact the surgery  beforehand by telephone on 01686 412228/412322 (Between 08.00 & 18.30).

On arrival at the surgery:

  • Before 08.15hrs ring the bell for attention. (Located by the normal surgery - patient entrance door).
  • Between 08.15 and 18.00 present at reception in the normal way.
  • Between 18.00 and 18.30 ring the bell for attention.(Located by the normal surgery-patient entrance door).

 PATIENTS PRESENTING AT THE MINOR INJURIES UNIT, INSTEAD OF MAKING A NORMAL APPOINTMENT TO SEE A GP OR NURSE

As explained above, the new service is aimed at providing a service for patients with minor injuries ONLY.

Experience has shown at other Minor Injuries Units, that some patients will try to use it as a means of  'jumping the queue' instead of waiting to be seen by a GP or Nurse in either a normal 'urgent' or 'routine' appointment.

(e.g. Chest infection,colds and coughs,fever,sore throat,aches and pains,conjuntivitis etc)

Patients requesting to be seen in the Minor Injuries Units,who have problems which would normally be investigated in a GP or Nurse appointment,will be asked by the Receptionist or Nurse to make an appointment with a GP or Nurse, and will not be treated in the Minor Injuries Unit.

This would then involve the patient leaving the surgery and returning later to be seen at their appointment.

 

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[ Swine Flu Information]

...

If you have just returned from an affected country and you think you might have Swine Flu:

Go Home

Stay Home and Phone your GP or NHS Direct

If you require general information regarding

Influenza (Flu)

please phone

NHS Direct on 0845 46 47

Thank you for your co-operation.

 

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[ Other Information 8 ]

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[ Other Information 9 ]

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[ Other Information 10 ]

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